Xero access tokens

Incident Report for CartonCloud

Resolved

This incident has been resolved.
Posted Nov 16, 2021 - 14:08 AEDT

Update

A fix has been implemented by Xero and we are monitoring the results.
Posted Nov 16, 2021 - 13:44 AEDT

Update

We are continuing to monitor for any further issues.
Posted Nov 16, 2021 - 13:42 AEDT

Monitoring

A fix has been implemented by Xero and we are monitoring the results.
Posted Nov 16, 2021 - 13:40 AEDT

Update

Xero have identified an issue with their access tokens and connections to external apps. The affected customers may experience delayed performance or drop outs with Xero accounting connectors and customer integrations until a fix is released.
Posted Nov 16, 2021 - 12:56 AEDT

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 16, 2021 - 12:55 AEDT

Investigating

Xero have identified an issue with their access tokens and connections to external apps. The affected customers may experience delayed performance or drop outs with Xero accounting connectors and customer integrations until a fix is released.
Posted Nov 16, 2021 - 12:55 AEDT
This incident affected: Web Application Portal / APIs (Asia Pacific).