The mitigation has been successful and the system now appears stable. Users are able to access the system and perform operations as normal.
Any Self Managed integration executions which failed are currently being replayed by our team. Any other queued integration executions should have been processed as normal during the outage.
We are still continuing to monitor closely and will update further if anything changes. We appreciate your patience during this outage.
Posted Apr 28, 2026 - 12:09 AEST
Monitoring
We've deployed a mitigation and are closely monitoring. Users can now access the system and perform operations. However, we expect some issues to continue and are monitoring closely. We will continue to provide updates through this banner
Posted Apr 28, 2026 - 11:17 AEST
Update
We’re continuing to investigate the issue, with no change in status at this time. We’ll provide updates through this banner as soon as more information becomes available.
Users may experience intermittent access to the system, but performance remains unstable for now. We apologise for the inconvenience caused.
Posted Apr 28, 2026 - 10:26 AEST
Update
We’re continuing to investigate the issue, and remediation efforts are underway. We’ll provide updates through this banner as soon as possible.
Users may experience intermittent access to the system, but performance may remain unstable.
Posted Apr 28, 2026 - 09:36 AEST
Update
We’re currently investigating an issue affecting access to the CartonCloud app. Users may be unable to log in or use key features.
Our team is working to restore service as quickly as possible. We’ll provide an update as soon as possible through this banner.
Posted Apr 28, 2026 - 08:42 AEST
Investigating
We’re currently investigating an issue affecting access to the CartonCloud app. Some users may be unable to log in or use key features.
Our team is working to restore service as quickly as possible. We’ll provide an update shortly.
Posted Apr 28, 2026 - 08:37 AEST
This incident affected: Web Application Portal / APIs (Asia Pacific).