Mobile app Packed Items screen appearing unexpectedly

Incident Report for CartonCloud

Resolved

This incident has been resolved.
Posted Sep 08, 2025 - 13:45 AEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 08, 2025 - 13:13 AEST

Identified

We are aware of an issue where the Packed Items screen is unexpectedly appearing in the mobile app for some users. Affected users can dismiss this screen by pressing Close, and normal account functionality is not impacted. Our team is working on a fix, and updates will be shared here as they become available.
Posted Sep 08, 2025 - 10:54 AEST
This incident affected: Mobile Applications.