Web Application Outage

Incident Report for CartonCloud

Resolved

This incident has been resolved.
Posted Jun 13, 2025 - 05:20 AEST

Update

The issue has been identified. The cause is an issue with Cartoncloud's Identity Provider. We are continuing to monitor.
Posted Jun 13, 2025 - 05:05 AEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 13, 2025 - 05:04 AEST

Update

The issue has been identified. The cause is an issue with CartonClouds Identity Provider. Further updates will be provided through this banner.
Posted Jun 13, 2025 - 05:00 AEST

Update

The issue has been identified. The cause is an issue with Carton Clouds Identity Provider. Further updates will be provided through this banner.
Posted Jun 13, 2025 - 04:58 AEST

Update

We are continuing to investigate this issue.
Posted Jun 13, 2025 - 04:39 AEST

Update

We are continuing to investigate this issue.
Posted Jun 13, 2025 - 04:37 AEST

Investigating

We're currently investigating an outage impacting the CartonCloud login/authentication. Our team is actively working on identifying and resolving this issue. Further updates will be provided through this banner.
Posted Jun 13, 2025 - 04:29 AEST
This incident affected: Web Application Portal / APIs (Asia Pacific), Web Application Portal / APIs (Americas), Mobile Applications, and Authentication and User Management.